FAQ


How long will I have to wait for my order?

We aim to dispatch all orders within 2 working days of the date you placed the order. But in reality, we dispatch over 90% of orders within one working day.

We dispatch orders using First Class Royal Mail, unless otherwise requested. Normal postal lead times are: UK destinations 1-3 days, Europe 3-5 days, all other areas worldwide 5-10 days.

It takes 3 minutes to make a wonderful cup of tea; Royal Mail can take a bit longer to deliver it!

What emails should I expect to receive regarding my order?

If your transaction online is successful, you will receive an automatic email thanking you for placing your order and giving you an order number. The next working day we aim to pick, pack and dispatch your order. Once we know it is safely in the postie’s bag, we will send you an email of confirmation of ‘completion’, which means ‘dispatched’. You can also check your order status in your online member’s account. When your parcel has left the building we will then change the status of your order from ‘processing’ to ‘complete’.

How much is the postage?

Our shipping costs are simple. Within the UK, we offer free First Class delivery. For small orders outside the UK, we charge a flat £3.50 fee for Royal Mail International. For large orders over £30, there is no charge for International orders.

 

How will I know my order has been dispatched?

Once we know your order is safely in the postie’s bag, we will send you an email of confirmation of dispatch. You can also check your order status in your online member’s account. When your parcel has left the building we will then change the status of your order from ‘processing’ to ‘complete’.

What if I don’t receive my order?

Don’t panic! Contact us via email orders@revelationorganics.com and we’ll sort it out. We aim to dispatch all orders within 2 working days of the date you placed the order. Normal postal lead times are: UK destinations 1-3 days, Europe 3-5 days, all other areas worldwide 5-10 days. It may sound like a long time, but we please ask you to allow up to 14 working days for delivery of your order.

What are the delivery options at Revelation Organics?

We dispatch orders using either First Class Royal Mail. Normal postal lead times are: UK destinations 1-3 days, Europe 3-5 days, all other areas worldwide 5-10 days.

For that extra piece of mind you can also request that we add a tracking number/signed for recorded delivery to your order (£1.50 additional cost).

If you require next day delivery, please contact us at orders@revelationorganics.com before 11am. We’ll happily sort that out for you.

What if I want to cancel or return an order?

You have the right to cancel or return your order up to 7 working days following receipt of your goods (including your right to cancel your order under the distance selling regulations).

You will receive a full refund including the postage, if applicable, if the charge was levied with your original order and it is returned in full.

Please inform us ASAP if you wish to cancel an order because we pride ourselves in our speedy dispatch so it would be easier to perform this if your order has not yet left the warehouse.

It must be in a saleable condition and in its original undamaged packaging. We will refund the price or replace the product. Return delivery charges will only be refunded in the event of faulty, damaged or incorrect items being sent to you. This does not affect your statutory rights. Other than for defective products, returns outside the timeframe set out above may be accepted at the sole discretion of Revelation Organics.

Contact us via email orders@revelationorganics.com and we’ll sort it out.

All returned items must be sent to: Revelation Organics, Station House, 50 North St, Havant, PO9 1QU.

How can I use promotional codes to receive a discount on my order?

You’ll see an ‘enter your promotional code’ at the checkout page and the discount will be automatically deducted from your total.

How can I get my hands on promotional codes to avail of discounts?

Sign up for our Revelation Organics Newsletter. On top of these great discount offers, you’ll receive some info on what’s new at Revelation Organics and what the team are up to now.